Does the community understand your project?

We make that happen every day.

 
 
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About Us

Our clients choose us for one simple reason: We specialize in environmental communication. At ETC, we understand industrial and municipal operations and the methods used to manage and control pollution. More than that, we know how to communicate with the public. We have helped communities understand our clients’ industrial operation and public utility projects, including sewer, water, natural gas, and electricity. We fill communication gaps with messages that are straight and true, simply put, and easy to understand.

Established in 1994, ETC has served clients throughout the Midwest for more than 20 years. The company is certified as a woman-owned small business enterprise (WBE/SBE) by the Northeast Ohio Regional Sewer District, Ohio EDGE, the Metropolitan Sewer District of Greater Cincinnati, and the City of Toledo.

 

Key Staff

Pat Esposito  CEO

Pat Esposito
CEO

Bethany Dale, APR  President

Bethany Dale, APR
President

Kate Jeffries  Project Manager/Graphic Designer

Kate Jeffries
Project Manager/Graphic Designer

Linda Palacios, APR  Senior Communication Specialist

Linda Palacios, APR
Senior Communication Specialist

Team Members

Rich Burger
Barbara Gamstetter
Mark Kron
Christi Paoletti
Kathy Rahtz
Jay Schmid

 

Capabilities

We specialize in helping build and strengthen client relationships with their customers and community. Here are just some of the services we offer:

 
 
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Community Impact Assessments

  • Stakeholder and community resource identification and research
  • Historic research

  • Research of active and/or planned projects in surrounding area

  • Long-term and short-term community impact evaluation

  • Impact mitigation recommendations

  • Technical writing

  • Photography
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Stakeholder Outreach and Customer Service

  • Public involvement liaison

  • Fact sheets, brochures, booklets, and annual reports

  • Post cards, letters, and other mailers

  • Infographics

  • Copy and graphics for websites, blog posts, and newsletters

  • Dedicated hotlines and emails

  • Access agreements

  • Public opinion surveys

  • Video scripts

  • Door-to-door visits and door hangers
 
 

Public Meetings

  • Meeting planning and coordination

  • Talking points

  • PowerPoint presentations

  • Mailing lists

  • Letters and fact sheets

  • Banner stands, posters, enlarged maps, and other displays

PR Strategy and Plan Development

  • Public education campaigns

  • Public opinion research (focus groups, stakeholder interviews, surveys)

  • Message development

  • Talking points

  • Plan implementation

  • Evaluation
 
 

Media Relations

  • Press releases

  • Holding statements

  • Interview preparation

  • Media coverage tracking

Crisis and Issue Management

  • Major utility projects, including pipeline and tunnel construction and water and waste water management

  • Projects involving specific environmental issues such as groundwater contamination, air emissions, and nuisance odors
 
 

We have communication experience in the following areas:

 
 

Industrial Operations

  • Consent decrees

  • Legacy issues

  • Groundwater contamination

  • Vapor intrusion

  • Odors

  • Air emissions

  • Risk management

  • Hazardous materials

  • Soil contamination

Municipal Water Systems

  • Water main replacement

  • Water main rehabilitation

  • Treatment

Roads and Highways

Sewer Systems

  • Consent decrees

  • Combined sewer overflows (CSOs)

  • Sanitary sewer overflows (SSOs)

  • Tunnel construction

  • Collection systems

  • Wastewater treatment plants

  • Green infrastructure (GI)

  • Chemically enhanced high-rate treatment facilities

Energy Operations

  • Natural gas

  • Electric

  • Coal-fired power generation

Brownfield Redevelopment

 
 
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Work Samples

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CLIENT: The Metropolitan Sewer District of Greater Cincinnati

PROJECT: "Do Your Part Cincinnati" public awareness campaign

DELIVERABLES:

  • Campaign strategy

  • Collaboration on interactive website, informational video, computer game, and project-dedicated blog

  • Copy and graphics for website and blog

  • Graphic design for direct mailer with magnet, multiple giveaways, and project hand-outs

  • Event coordination and staffing

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CLIENT: Duke Energy

PROJECT: Central Corridor Gas Pipeline Extension Project

DELIVERABLES:

  • Strategic communication planning and consulting

  • Dedicated hotline and email customer service

  • Public comment database creation and maintenance

  • Media support

  • Public meeting planning

  • Graphic design and copywriting for project fact sheet, infographics, and 40-page Q&A booklet

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CLIENT: The Northeast Ohio Regional Sewer District

PROJECTS: Storage tunnels, green infrastructure, relief sewers, regulators, high-rate treatment facility, and pump stations

DELIVERABLES: Community impact assessment reports and community outreach, including:

  • Identification and research of stakeholders, historic places, and active and/or planned area projects

  • Long-term and short-term community impact evaluation and mitigation recommendations

  • Fact sheets, banner stand displays, and PowerPoint presentations

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CLIENT: AK Steel

PROJECT: Consent order remediation

DELIVERABLES:

  • Public involvement plan

  • Public involvement coordinator

  • Public information repository

  • Access agreements

  • Fact sheets (20+)

  • Toll-free hotline

  • Mailing list

  • Public meeting support

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CLIENT: The Metropolitan Sewer District of Greater Cincinnati

PROJECTS: Sewer replacements

DELIVERABLES: Construction customer service, including:

  • Project fact sheets, customer letters, and door hangers

  • Field visits to identify impacts on residents and businesses

  • Photography to document construction progress, impacts, and restoration

  • Door-to-door visits to provide customers project updates

  • Community liaison to address customer concerns

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CLIENT: City of Piqua

PROJECT: Source Water/Stormwater Education Program

DELIVERABLES: 

  • Three project fact sheets

    • Targeted to different audiences, including one individualized for each recipient

    • Each covering one specific issue (agricultural runoff, urban runoff, and a voluntary buffer program)

  • PowerPoint presentation

Contact Us

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Cincinnati Office

600 West Loveland Ave., Suite 3A
Loveland, OH 45140
513-772-7903

Cleveland Office

6100 Oak Tree Blvd., Suite 200
Independence, OH 44131
440-799-6658

Toledo Office

2507 Edgehill Road
Toledo, OH 43615
513-886-1901

 

For more information, contact Bethany Dale at bethany.dale@etc-online.com.

 

ETC is a member of Green Umbrella and the Green Business Bureau.

 
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